Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online returns portal to generate a prepaid label and send your items back for a full refund or exchange.
Are your materials sustainably sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and responsible wool in our collections, and for every order placed, we plant a tree to help protect our wild spaces.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against a garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible payment options through Klarna and Clearpay.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive an email containing a tracking link so you can follow your package's journey to your doorstep.